HALE OFFICIAL STORE | SINGAPORE EXCHANGE WARRANTY

This commercial warranty is provided by the seller identified above (we, us or Seller) for the HALE Clearday 270 air purifier (HCD-270) and the unbranded Compact CADR 80 air purifier purchased from our HALE Official Store, delivered in Singapore and used for normal private household purposes. The Compact CADR 80 is an unbranded product sold by our store; this policy does not describe it as a HALE-branded purifier.

Keep the order confirmation or other reasonable proof that the unit was purchased from us. A gift recipient may claim with that proof. No separate warranty registration or original packaging is required. This policy does not cover products sold by unrelated sellers.

This warranty is additional to your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979. Nothing in this policy excludes, restricts or replaces rights or remedies that cannot lawfully be excluded, including applicable rights to repair, replacement, price reduction, rejection or refund.

Expiry of this six-month commercial warranty does not by itself end your statutory rights. Where the statutory six-month presumption applies, we will not require you to prove that a demonstrated defect already existed at delivery as a condition of considering your claim.

The warranty runs for six calendar months from the date the original unit is delivered to you, as shown by the order or delivery record. Contact us promptly when a fault appears and, for a claim under this commercial warranty, before that period expires. A claim notified within the period will not be rejected merely because our assessment or exchange is completed afterwards.

A replacement carries the unexpired balance of the original commercial warranty; an exchange does not automatically start a fresh six months. This rule does not limit statutory rights relating to the replacement. Any paid extension applies only if expressly purchased and confirmed under its separate terms; it is not included by this policy.

We cover defects in materials or manufacture that cause the purifier, or a non-consumable accessory originally supplied with it, to malfunction during normal use in accordance with the supplied instructions. Subject to reasonable verification, an eligible purifier fault will be resolved by exchanging one faulty unit for one replacement unit, without a repair charge or a repair-first requirement. If only a supplied accessory is faulty, we may replace that accessory without replacing a working purifier. An exchange does not itself entitle you to fresh consumables or replacement of working accessories. An existing filter may be retained only if safe, serviceable and compatible.

The following are excluded from this commercial warranty only to the extent that they caused the reported fault or represent ordinary consumption or wear. An unrelated scratch, third-party accessory or other excluded issue does not automatically cancel coverage for a separate manufacturing defect.

• Accidental damage, dropping, impact, crushing, abuse, pest damage or damage during transport arranged independently by you after delivery, except where we remain responsible under law.
• Liquid entry, immersion, corrosion or damage from use outside the environmental limits in the supplied instructions.
• Incorrect voltage, an unsuitable power supply or adapter, or external electrical damage, unless the fault is attributable to a product or accessory we supplied.
• Operation contrary to the supplied instructions, including blocked air inlets or outlets, continued use after clear signs of damage, or failure to perform the instructed maintenance where that failure caused the fault.
• Alteration, unauthorised repair or internal dismantling that causes the fault. Normal filter access, permitted cleaning and other user maintenance described in the instructions are allowed.
• Commercial, rental, industrial or outdoor use, or use for a purpose outside the product's stated household application, where that use caused the fault.
• Normal cosmetic wear, fading, minor scratches, and routine filter loading, discolouration, saturation or loss of effectiveness as the filter is consumed.
• Replacement of normally consumed filters, scent pads, oils or other consumables, or routine cleaning and maintenance. A manufacturing defect in a supplied consumable or an item that was faulty, damaged, missing or not as described when supplied remains eligible for assessment and applicable legal remedies.
• Loss, theft, change of mind, or a preference for another size, colour or model. Any separate return rights under the sales platform or applicable law still apply.

Remove protective filter packaging and install, maintain and replace the filter as instructed. Replacement needs vary with use and air conditions; this warranty does not promise that a filter will last for six months.

For the HALE Clearday 270 aromatherapy slot, follow the supplied instructions and use only suitable products in the designated slot. Do not pour or spray liquids into the fan, air outlet, sensor, electrical components or filter. Damage caused by incorrect scent-product use is excluded under clause 5; the presence of an aromatherapy slot does not make the electrical components waterproof.

Airflow, sound, odour reduction, sensor readings and room results vary with settings, placement, filter condition and the environment. A result that differs from a personal expectation is not, by itself, proof of a defect. We will nevertheless assess failures to meet the product description, stated specifications or applicable quality and fitness requirements. This clause does not override any express promise made at the time of sale.

Contact HALE Official Store through your original order chat. Provide the order number or other reasonable proof of purchase and delivery date, identify the model and describe the fault and when it appeared.

Where reasonably available, include photographs or a short video of the symptoms and the serial label, if fitted. A video, an unboxing video or an intact serial label is not an absolute requirement where other reasonable evidence identifies the purchase, unit and fault.

Follow reasonable, safe troubleshooting instructions. Stop using the unit if it overheats, smells burnt, leaks, has a damaged cable or otherwise appears unsafe. You do not need to open electrical parts or perform an unsafe test.

Allow reasonable inspection of the unit when necessary to verify the fault or its cause. We will provide return or collection instructions. Do not send the product to an unconfirmed address. Use suitable protective packaging; the original box is not required.

Return the faulty unit and only the accessories reasonably needed for assessment or exchange, as we instruct. Do not include personal items. Keep the order chat and any delivery receipt.

We may check the purchase record, unit identity, symptoms and cause of the fault before approving a commercial warranty exchange. Inspection is not a repair-first requirement. We will assess the claim fairly, explain any rejection and the evidence relied on, and consider reasonable further information you provide. Your right to challenge a decision is preserved.

We will handle an eligible exchange within a reasonable time and without significant inconvenience, taking account of the nature and intended use of the product. We will communicate the arrangements and any delay. This is an exchange service without a repair requirement; it is not a promise of an immediate, same-day or uninterrupted replacement, or a loan unit. Delays do not remove your statutory remedies.

A genuine claim made in time is not cancelled by the platform's ordinary return window closing. You may use the platform's dispute process where available; contacting us does not require you to give up that process or any legal remedy.

For an approved covered fault, we bear the necessary and reasonable local costs of assessment and exchange, including return and replacement delivery within Singapore. Contact us so we can arrange a suitable method. If you arrange a return yourself, we will reimburse necessary and reasonable costs where required; premium or unnecessary services are not automatically reimbursable.

If assessment indicates misuse, no covered fault, or an expired commercial warranty, we will explain this before proposing a paid service or charge. A diagnostic, handling, return or other service fee is payable only if its amount and basis were disclosed and you expressly agreed before the chargeable service was provided. Merely making a claim does not authorise a fee.

This commercial service is operated in Singapore. It does not include overseas collection, overseas delivery, travel, accommodation or a loan purifier. Any costs or compensation that must be provided under applicable law remain payable.

For an approved purifier claim, we will provide a new unit of the same model where available, in exchange for the faulty unit. A substitute model, different specification, refurbished unit, extra payment or store credit will require your express agreement; none will be imposed as the only option.

If the same model is discontinued or cannot be supplied within a reasonable time, we will offer a reasonable alternative, such as a new equivalent or better model at no additional charge with your agreement, or an appropriate refund or other remedy required by law. Any legally permitted allowance for use must be explained and justified; there is no automatic depreciation or restocking deduction.

Any 'while stocks last' statement concerns sales or promotional availability. It does not cancel warranty obligations for units already sold. When an exchange is completed, the returned faulty unit becomes our property; the replacement becomes yours. You cannot obtain duplicate reimbursement for the same unit and the same loss, but an earlier exchange does not bar a genuine later fault claim or another lawful remedy.

This commercial warranty provides the assessment and exchange service described above. It does not itself promise additional cash compensation for inconvenience, loss of use, lost income or business interruption. Any separate entitlement to compensation under applicable law remains unaffected.

Nothing in these terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

The warranty terms and express promises applicable when you bought the product govern that purchase. Later policy changes do not retrospectively reduce existing rights. A reference to this policy does not erase a more favourable express warranty or sales promise already made to you.

Singapore law applies. Please contact us first so we can try to resolve a concern. This is not a compulsory precondition to using the sales platform's dispute process, seeking assistance from CASE, or bringing a claim in a competent court or tribunal, including the Small Claims Tribunals where eligible. Nothing requires you to waive those routes.

If a term is unlawful or unenforceable, it will not apply to that extent; the remaining terms continue so far as legally possible. Mandatory law prevails over any inconsistent wording in this policy.